Reference check improvements

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We're continually reviewing our platform's processes, and a key area is the reference check journey. Periodically, we make amendments, tweaks and improvements to the process. These are the latest enhancements:

Price increase per referee added on the criteria

Until now, changing the number of the minimum criteria count did not add up to the pricing of the check. The price now displayed will take into account all referees added from the multiple questionnaires.

Candidate can add the same referee to multiple questionnaires

Using the same referee ensures uniformity in responses, offering a cohesive evaluation of the candidate's qualities, while also saving time and streamlining the evaluation process for all involved parties. This approach also prevents candidate from nominating numerous referees, some of whom may not have close relationships or relevant insights.

"No response from referee" automatic status

In our pursuit to make the reference check more automated and efficient, we have now made sure that if a referee does not answer the questionnaire in the defined due date, which is the 15 business days mark, we will move the referee feedback automatically to “No response”.

Adding a referee in the middle of an “in progress” reference check

If a new referee is added in the middle of the process, by the candidate or by a colleague from operations, the reference check due date will be extended 15 business days to give a fair chance for that referee to complete the check.

Remove summary page of referees added

It has been observed that some candidates were not clicking on the "save & finish" button while nominating referees for each questionnaire. As a result, they confused the Summary Page as the final page and left the the form. We have eliminated that page and instead, we are pushing candidates return to the initial 'Referee Nomination” screen after completing each questionnaire. 

If a candidate has completed all questionnaires, the status will be marked as 100% completed. However, if any questionnaire is incomplete, they will need to continue providing referees for the remaining ones.

Don’t allow candidates to choose multiple relationships with the referees

We were allowing the candidate to select multiple relationships it had with the referee when they should only select one type of relationship.

Full report was lacking referee details

While making the type of relationship between candidates and referees a mandatory field, we did make that field mandatory when clients were nominating referees themselves. Since then, the issue has been solved and the information is again available on the reference check reports.

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What background check do I need?

This depends on the industry and type of role you are recruiting for. To determine whether you need reference checks, identity checks, bankruptcy checks, civil background checks, credit checks for employment or any of the other background checks we offer, chat to our team of dedicated account managers.

Why should employers check the background of potential employees?

Many industries have compliance-related employment check requirements. And even if your industry doesn’t, remember that your staff have access to assets and data that must be protected. When you employ a new staff member you need to be certain that they have the best interests of your business at heart. Carrying out comprehensive background checking helps mitigate risk and ensures a safer hiring decision.

How long do background checks take?

Again, this depends on the type of checks you need. Simple identity checks can be carried out in as little as a few hours but a worldwide criminal background check for instance might take several weeks. A simple pre-employment check package takes around a week. Our account managers are specialists and can provide detailed information into which checks you need and how long they will take.

Can you do a background check online?

All Veremark checks are carried out online and digitally. This eliminates the need to collect, store and manage paper documents and information making the process faster, more efficient and ensures complete safety of candidate data and documents.

What are the benefits of a background check?

In a competitive marketplace, making the right hiring decisions is key to the success of your company. Employment background checks enables you to understand more about your candidates before making crucial decisions which can have either beneficial or catastrophic effects on your business.

What does a background check show?

Background checks not only provide useful insights into a candidate’s work history, skills and education, but they can also offer richer detail into someone’s personality and character traits. This gives you a huge advantage when considering who to hire. Background checking also ensures that candidates are legally allowed to carry out certain roles, failed criminal and credit checks could prevent them from working with vulnerable people or in a financial function.

Transform your hiring process

Request a discovery session with one of our background screening experts today.

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