Terms of service
Veremark Ltd (“Veremark” or“Vendor”); Registered Company Number: 11681510; of Registered Address: 85 Great Portland Street London, England, W1W 7LT, United Kingdom, and its subsidiaries, offers to provide employment screening services as described in Schedule 1 & 2 of this Contract” (the“Services”) for:
The Creator of the Account & any subsequent users related to the account “The Client” are subject to the terms and conditions outlined in the contract. Veremark and the Client are each a(“Party”) and, collectively, (the "Parties").
1. Contract Period
1.1 This agreement, constituted by the Client’s execution of this Contract (the“Contract"), shall take effect from the date of account creation and shall remain effective for the duration of the account’s lifetime.
1.2 Should the Client wish to terminate the service and have prepaid for any number of credits then the client may provide a written request to the Client no less than (3)months before the expiration of the Initial Term (“Expiry Date”) at which time the monetary value of said credits would be returned within 30 days to the client minus the discounts received through any bulk purchases on checks already completed.
1.3 While not an exclusive agreement, nor having any minimum usage levels associated, it is agreed Veremark would be the primary vendor for pre-employment screening checks under this agreement and would be notified to any change to that status.
2.1 In the event the Client wishes to terminate the agreement, they can do so immediately upon written notice to Veremark where after all accounts and outstanding expenses will be settled, and any client related data will be deleted.
3. Turnaround Time and Expedited Service
3.1 Expected Turnaround time for the business-as-usual service is up to 15 business days depending on the type and the country / jurisdiction of the search. Turnaround times are quoted as business days and are subject to the following:
- The complete subject/candidate information for screening being supplied
- Educational verifications being conducted during educational institutes’ term times
- Employment verifications being conducted during employers’ business hours
Veremark will use its best efforts to provide the requested information. However, circumstances beyond Veremark’s control may arise that prevent a search from being completed. (For instance, if a company has ceased operations or declines to release the information) In these cases, Veremark shall be obliged only to use reasonable efforts to complete employment verifications.
However, if expedited service is requested, a surcharge of additional 50% of the contracted rate shall be applied. Expedited service is when a report is requested to be prioritised ahead of other cases or to accelerate the follow up process to every day rather than every alternative business day. Where the client has credits on the system, this expedited fee will be deducted from their account.
4. Services and Warranty
4.1 Veremark will provide the Services as described in Schedule 1 of this Contract. It is an essential condition of the Contract and understood by Veremark and the Client that the completeness and accuracy of the Information contained in the Report will depend on the completeness of the data provided to Veremark by the Client and/or Candidate(the “Inputs”).
4.2 All Services are to be provided in a professional manner in accordance with reasonable and recognized industry standards. Except as expressly provided, Veremark and its subsidiaries make no and disclaim any and all warranties and representations with respect to the Services provided herein, whether such warranties and representations are expressed or implied in fact or by operation of law or otherwise, including without limitation implied warranties of merchantability and fitness for a particular purpose and implied warranties arising from the course of dealing ora course of performance with respect to the accuracy, validity, or completeness of any Services or Reports.
4.3 Veremark passes on to the Client, information which Veremark has obtained about the candidate / subject of a background screening report. Veremark is not the author or the creator of that information. Given the limitations, no responsibility will be taken by Veremark for the consequences if the Client should rely on such information from the source. However, Veremark will provide reasonable procedures to protect against any false information being provided to the Client. All personal data supplied is intended to be for the sole purpose of the Client’s evaluation and is not intended for public dissemination.
4.4 The Vendor shall be entitled to sub‑contract the whole or any part of its obligations here under to any third party but shall remain liable as if it were performing the Services itself.
5. Fees and Payment
5.1 All fees for the delivery of the Services are outlined in the referenced and pre-agreed proposal. Where any product / search is requested that is not detailed in Schedule1 or the proposal, then Client will be charged at the prevailing rate on the time the order is placed using Veremark’s online global Product Menu and price list, which is always readily viewable on the Veremark platform within the Client’s account.
For Client’s with a corporate billing account agreement, an invoice for Services shall be delivered to the Client within five (5) business days from the end of the previous month. All payment shall be due and payable within thirty days (30) days after receipt of invoice.
When gathering information, it may, on occasion, be necessary for in-person research or documentary verification to be made by Veremark staff or Veremark nominated partners. Travel expenses and/or verification expenses incurred for in-person services will be passed on to the client at cost and deducted from the credits within their account or included in the invoice.
There may also be occasions where a translation is necessary to complete a search or verification. Translation services would be conducted by a Veremark nominated partner and the expenses passed on to Client at cost.
Additionally, some institutes, organisations, corporate entities, or government agencies levy additional fees or surcharges for the provision or confirmation of information. Veremark will pass these fees or surcharges on to Client at cost.
5.2 Client agrees to pre-approve a budget of up to £50 (or the local currency equivalent) per case to cover additional pass-through costs before requiring notification from Veremark. All pass-through costs will be deducted from the credits within the account or charged back against the next month’s invoice.
5.3 Veremark warrants that it will use its best efforts to obtain Information to fulfil the services set out in the Proposal and ordered by the Client. However, should third parties refuse to release the Information within a period of 30 business days after the first request submitted by Veremark, including adequate subsequent follow-up by Veremark within a period of 30 business days, Veremark will inform the Client and align on the next steps of closing the subject/candidate case file for payment.
After the Client orders the Services, should Veremark require more information and /or documents from the Client to proceed with information gathering, a request will be made to the Client. If the required additional information and/or documents have not been received by Veremark within a period of 30 business days, Veremark will inform the Client and align on the next steps of closing the data subject/candidate case file for payment.
5.4 All payments to be made under this Agreement shall be made in cleared funds, without any deduction or set-off and free and clear of and without deduction of or on account of any taxes, levies, imports, duties, charges, fees, and withholdings of any nature now or hereafter imposed by any governmental, fiscal, or other authority save as required by law. If a Party to this Agreement is compelled to make any such deduction, it will pay to the receiving Party such additional amounts as are necessary to ensure receipt by the receiving Party of the full amount which that party would have received but for the deduction.
5.5 Veremark shall be entitled to suspend any or all of the services for non-payment of open invoice(s), 30 days after receipt of invoice.
5.6 Any agreement signed by both Parties will supersede these digitally accepted Terms ofService.
6. Cancellation Policy
6.1 Veremark, through its Code of Conduct, recognises its commitment to ethical business behaviour and quality standards that benefit our clients and our business. When an order is cancelled, we only charge a percentage or part thereof of the total fees to cover our costs of fulfilment efforts and any other potential fees incurred from approved-order initiation to cancel date.
The below table outlines how charges are applied for orders that are cancelled.