How Med-Metrix Cut Background Screening Time in half

^{The Challenge}

Before partnering with Veremark, background screening at Med-Metrix could take up to a month, creating delays in a high-volume hiring environment.

Background screening was originally managed internally before Med-Metrix moved to an external provider. While the previous provider delivered reliable checks, the HR team wanted a solution that better supported the organisation's evolving operational needs. They were looking for greater flexibility, a smoother candidate experience and a more cost-effective way to manage screening at scale.

They also wanted background screening to become a seamless part of onboarding rather than a separate administrative process.

At the time, background checks could take up to one month to complete, slowing onboarding and creating significant manual work for the HR team. Onboarding specialists regularly monitored outstanding cases, sent reminder emails and manually tracked progress to keep verifications moving.

Why Veremark?

Following an evaluation of available providers, Veremark stood out for several reasons:

• Fast turnaround times
• Global screening coverage
• A straightforward candidate experience
• Competitive pricing
• Responsive customer support

Implementation support also proved to be a key differentiator. From onboarding users to working alongside Med-Metrix's IT team on reporting requirements, Veremark maintained close communication throughout the rollout, ensuring a smooth transition.

Today, Med-Metrix uses two background screening packages covering:

• Employment verification
• Criminal record checks
• Education verification
• Global sanctions screening

The results

Since implementing Veremark, Med-Metrix has transformed the efficiency of its background screening process. Today, typical background checks are completed in around 15 business days, helping the HR team reduce manual administration, improve visibility and deliver a smoother onboarding experience for candidates.

Veremark has helped Med-Metrix build a faster, more efficient onboarding process capable of supporting the demands of high-volume recruitment.

Key outcomes include:

• Background screening turnaround reduced from up to one month to approximately 15 business days
• 90%+ fewer candidate follow-up communications, dramatically reducing manual administration
• Automated workflows replacing repetitive manual processes
• Greater visibility for hiring managers and onboarding teams through a centralised dashboard
• Efficient bulk case management supporting 80 candidates every month
• Better collaboration between onboarding teams and internal stakeholders
• A clearer, more transparent candidate experience

^{Supporting High-Volume Recruitment}

Average turnaround times have fallen from up to one month to approximately 15 business days, enabling faster onboarding and creating a more predictable recruitment process.

The organisation now screens around 80 candidates every month, with hiring volumes increasing during peak recruitment periods in January and between November and December. Bulk uploads allow onboarding teams to process these volumes efficiently while maintaining complete visibility across every screening case.

Automation has also dramatically reduced manual administration. Instead of spending time sending weekly reminder emails and tracking outstanding cases, onboarding specialists now see 90%+ fewer candidate follow-ups, allowing the team to focus on supporting new hires rather than chasing paperwork.

Hiring managers also benefit from real-time visibility through Veremark's dashboard, making it easier to monitor progress, identify outstanding actions and manage onboarding with greater confidence.

^{A Smooth Implementation}

Med-Metrix uses Dayforce as its primary HRIS. Although an API integration with Veremark is planned for the future, the standalone platform has already integrated seamlessly into existing recruitment workflows. Bulk upload functionality has proven particularly valuable for supporting the organisation's high-volume hiring model.

The implementation process was completed smoothly, supported by regular follow-ups, operational guidance and proactive communication from the Veremark team.

^{Improving the Candidate Experience}

Employment verification remains one of the most challenging aspects of background screening, particularly when candidates need documentation from previous employers.

Veremark's structured, intuitive platform helps minimise delays by providing candidates with a clear understanding of what information is required, where they are in the process and whether any action is needed to keep their screening moving.

The result is a more transparent, user-friendly experience for both candidates and HR teams.

^{Looking ahead}

See how much faster your background screening could be with Veremark.

Talk to our team today to discover how Veremark can help you reduce hiring delays, automate screening and improve the candidate experience.

^{A Valued Partnership Built on Responsive Support}

Alongside the platform itself, Med-Metrix credits Veremark's customer support team with helping make the rollout successful.

The team specifically recognised Account Manager Beryl Yapp for her responsiveness and willingness to work through operational challenges as they arose.

"The Veremark support team, especially Ms. Beryl Yapp as our Account Manager, has consistently demonstrated responsiveness and a strong commitment to delivering solutions aligned with our operational needs. I personally thank her for the smooth support we've received since we started working with Veremark."

Nestly Joyce B. Nepangue
Onboarding Specialist, Human Resources

"Veremark has helped make our onboarding process more efficient by providing an easy and reliable way to manage background checks through the updated dashboard and bulk upload functionality. The improved visibility into every verification, together with faster turnaround times and significantly fewer candidate follow-ups, has enabled our team to focus more on supporting new hires throughout the onboarding journey, especially during periods of high-volume hiring."

Nicole Andrei G. Morado
Onboarding Specialist, Human Resources

This case study was developed with valuable input from the following Med-Metrix representatives:

• Nicole Andrei G. Morado – Onboarding Specialist, Human Resources
• Nestly Joyce B. Nepangue – Onboarding Specialist, Human Resources
• Dianne P. Nantes – Senior HR Manager, Total Rewards and Employee Experience (TREE), Med-Metrix International Philippines