HGS UK: Streamlining Onboarding for a Superior Candidate Experience

At HGS, they understand that a candidate's first interaction with an organisation sets the tone for their entire employee journey. A smooth, efficient, and engaging onboarding process isn't just a nicety; it's critical for establishing their culture as an employer of choice. Historically, the complexities of background checks and references could impede this crucial first impression.

The challenge: Ensuring a seamless start

HGS recognised that a protracted or disjointed onboarding process could negatively impact not only new hire confidence but also critical metrics like retention and engagement. They needed a solution that would deliver a candidate-centric and operationally seamless experience—reducing administrative burdens and accelerating time-to-productivity. The goal was to ensure new hires felt valued from day one, fostering long-term engagement and reducing early attrition.

The solution: Partnership with Veremark

HGS found their ideal partner in Veremark, selecting them as their background screening and Right to Work (RTW) provider. The key to this success lay in Veremark's ability to offer instant employee verification via HMRC, dramatically reducing the time required for checks and references.

This streamlined process allowed new hires to progress through onboarding faster, directly contributing to reduced drop-out rates and ensuring they were ready to contribute sooner. Beyond efficiency, HGS valued Veremark's responsive relationship managers, customisable platform, automated reporting, and user-friendly dashboard—all at a competitive price point.

The outcome: Faster integration, stronger engagement

Since partnering with Veremark, HGS has seen measurable improvements. The accelerated onboarding has led to new hires feeling valued from the outset, strengthening engagement and contributing to lower early attrition rates. This investment in a best-in-class onboarding experience is not just about efficiency—it’s about setting the foundation for long-term success, ultimately translating into better service and stronger outcomes for HGS clients.

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Contact:

• Veremark: https://www.veremark.com/
• HGS Solutions Team: https://www.joinhgs.com/uk/en/contact-us

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