You can now see Ops team comments directly in your check activity logs
A behind-the-scenes update that brings more transparency to your checks.
When you’re managing multiple background checks, staying updated on each request’s status can get tricky—especially if there’s a delay or manual intervention involved.
To improve visibility, we’ve made a small but meaningful change: Comments left by our Operations team are now displayed in the activity log of each check on the client portal.
If a team member adds a note tied to a specific action—such as explaining a delay, clarifying a result, or sharing an internal update—you’ll see it directly in the log.
What’s changed:
Why this matters
This update gives you better visibility into what’s happening behind the scenes—without needing to follow up with support. It’s part of our ongoing effort to make the background check process more transparent and collaborative.
Need help?
If you’re not seeing notes where you expect them, let your Customer Success Manager know. You can also view a full guide (with examples) on Confluence.
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FAQs
FAQs
This depends on the industry and type of role you are recruiting for. To determine whether you need reference checks, identity checks, bankruptcy checks, civil background checks, credit checks for employment or any of the other background checks we offer, chat to our team of dedicated account managers.
Many industries have compliance-related employment check requirements. And even if your industry doesn’t, remember that your staff have access to assets and data that must be protected. When you employ a new staff member you need to be certain that they have the best interests of your business at heart. Carrying out comprehensive background checking helps mitigate risk and ensures a safer hiring decision.
Again, this depends on the type of checks you need. Simple identity checks can be carried out in as little as a few hours but a worldwide criminal background check for instance might take several weeks. A simple pre-employment check package takes around a week. Our account managers are specialists and can provide detailed information into which checks you need and how long they will take.
All Veremark checks are carried out online and digitally. This eliminates the need to collect, store and manage paper documents and information making the process faster, more efficient and ensures complete safety of candidate data and documents.
In a competitive marketplace, making the right hiring decisions is key to the success of your company. Employment background checks enables you to understand more about your candidates before making crucial decisions which can have either beneficial or catastrophic effects on your business.
Background checks not only provide useful insights into a candidate’s work history, skills and education, but they can also offer richer detail into someone’s personality and character traits. This gives you a huge advantage when considering who to hire. Background checking also ensures that candidates are legally allowed to carry out certain roles, failed criminal and credit checks could prevent them from working with vulnerable people or in a financial function.
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