The First 24 Hours: How to Assess Workplace Complaints Effectively

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A workplace complaint lands on your desk. What you do next matters.

The decisions made in the first 24 hours shape whether an issue is resolved quickly and fairly, or escalates into legal, regulatory or reputational risk.

In this on-demand session, workplace investigator and former Senior NSW Police Officer Nick Iorfino joins David Morgan, Managing Director of Veremark Whistleblowing Technologies, to walk through how to assess complaints and whistleblower reports before a formal investigation begins.

You'll learn how to:

Spot high-risk matters that need immediate action, starting with safety
Preserve evidence that fades or disappears, like CCTV and witness recall
Control information on a need-to-know basis and protect procedural fairness
Catch mandatory reporting obligations early with a documented triage process

David Morgan

Managing Director, Whistleblower Technology Solutions

Nick Iorfino

Director of Cosaint Resolutions Pty Ltd

FAQs

What background check do I need?

This depends on the industry and type of role you are recruiting for. To determine whether you need reference checks, identity checks, bankruptcy checks, civil background checks, credit checks for employment or any of the other background checks we offer, chat to our team of dedicated account managers.

Why should employers check the background of potential employees?

Many industries have compliance-related employment check requirements. And even if your industry doesn’t, remember that your staff have access to assets and data that must be protected. When you employ a new staff member you need to be certain that they have the best interests of your business at heart. Carrying out comprehensive background checking helps mitigate risk and ensures a safer hiring decision.

How long do background checks take?

Again, this depends on the type of checks you need. Simple identity checks can be carried out in as little as a few hours but a worldwide criminal background check for instance might take several weeks. A simple pre-employment check package takes around a week. Our account managers are specialists and can provide detailed information into which checks you need and how long they will take.

Can you do a background check online?

All Veremark checks are carried out online and digitally. This eliminates the need to collect, store and manage paper documents and information making the process faster, more efficient and ensures complete safety of candidate data and documents.

What are the benefits of a background check?

In a competitive marketplace, making the right hiring decisions is key to the success of your company. Employment background checks enables you to understand more about your candidates before making crucial decisions which can have either beneficial or catastrophic effects on your business.

What does a background check show?

Background checks not only provide useful insights into a candidate’s work history, skills and education, but they can also offer richer detail into someone’s personality and character traits. This gives you a huge advantage when considering who to hire. Background checking also ensures that candidates are legally allowed to carry out certain roles, failed criminal and credit checks could prevent them from working with vulnerable people or in a financial function.