Candidate Support

1. Privacy Policy

1.1 . Veremark Ltd takes its responsibilities under data protection legislation seriously.

1.2 . This Privacy Policy aims to provide users of our services (“Users”, “you”, “your”) with a clear summary of how we use information that is provided to us and how Veremark complies with applicable data protection laws, covering the following areas:

Section 2: Categories Of Users

Section 3: Purposes of Collection and Disclosure for Each Category of Users

- All Users
- Employers (Our clients)
- Candidates
- Referees

Section 4: Marketing and Analytics

Section 5: Security and Storage

Section 6: Export outside the EEA

Section 7: Contacting Us and Your Rights

Section 8: Cookies

Section 9: Changes to this Privacy Policy

2. Categories of Users

2.1 . There are 3 categories of Users:

(a) . Employers Representatives (i.e. representatives of organisations who engage Veremark to assist them with the hiring of Candidates, referred to as Employers);

(b) . Candidates (i.e. those that we help co-ordinate application information and references for potential new jobs with Employers); and

(c) . Referees (i.e. those whom we contact at the request of a Candidate in connection with the obtaining of a reference about the Candidate for an Employer).3 . Purposes of Collection and Disclosure

3. Purposes of Collection and Disclosure

3.1 . In this section, we set out first the personal information we collect relating to all Users which we are the data controller in respect of (i.e. which Veremark determines how to use within the scope of this Privacy Policy without reference back to the Employer). We then set out the information we collect as a data processor on behalf of the Employer who is the data controller of that information (i.e. which we only hold and process as instructed by the Employer). In relation to both categories we set out:T

- The personal information we collect;
- How we collect the personal information; and
- The purposes for which we use and disclose personal information.

Please note that this does not describe the Employer’s use of personal information which the Employer is responsible for providing its own privacy notice or policy in respect of.

3.2 . Under European Data Protection Law, we are required to identify the “legal grounds” on which we rely to process the information and these are set out next to each purpose for which we are a data controller. More information on legal grounds can be found at Appendix A

3.3 . Information we collect from all Users

(a) Personal information we collect

- Contact Information: including your name, email address and other contact details
- Our correspondence: if you contact us, we will typically keep a record of that correspondence
- Website and communication usage: details of your visits to the websites and information collected through cookies and other tracking technologies including, but not limited to, your IP address and domain name, your browser version and operating system, traffic data, location data, web logs and other communication data, and the resources that you access

(b) How we collect personal information

We collect this personal information from you directly.

(c) Purpose of use and disclosure

We process your personal information as a data controller for the following purposes:

- To provide our services: to carry out our obligations arising from any agreements between you or the Employer and us, to respond to your queries and otherwise communicate with you.

Legal bases: contract performance, legitimate interests (to enable us to perform our obligations and provide our services to you)

- To improve our services: to make our services more valuable or useful (e.g. when you have provided us with feedback), including to make our websites function correctly and undertake analytics (please see section 4 below).

Legal bases: consent, legitimate interest (to enable us to provide better services and to provide anonymised aggregated insight to our clients)

- To inform you of changes: to notify you about changes to our services.

Legal bases: legitimate interests (to notify you about changes to our services)

- To reorganise or make changes to our business: in the event that we (i) are subject to negotiations for the sale of our business or part thereof to a third party; (ii) are sold to a third party; or (iii) undergo a reorganisation, we may need to transfer some or all of your personal information to the relevant third party (or its advisors) as part of any due diligence process for the purpose of analysing any proposed sale or re-organisation. We may also need to transfer your personal information to that re-organised entity or third party after the sale or reorganisation for them to use for the same purposes as set out in this policy.

Legal bases: legitimate interests (in order to allow us to change our business)

- To comply with legal or regulatory obligations: We may process your personal information to comply with our legal and regulatory requirements, which may include disclosing your personal information to third parties, the court service and/or regulators or law enforcement agencies in connection with enquiries, proceedings or investigations by such parties anywhere in the world or where compelled to do so. Where permitted, we will direct any such request to you or notify you before responding unless to do so would prejudice the prevention or detection of a crime.

Legal bases: legal obligations, legal claims, legitimate interests (to cooperate with law enforcement and regulatory authorities)

- To third parties under our control to assist us with service delivery: We may disclose your personal information to our service providers, contractors, agents, advisors (e.g. legal, financial, business or other advisors) and other Veremark subsidiaries that perform activities on our behalf always subject to suitable safeguards.

Legal bases: legitimate interests (in order to use specialist service providers and operate our business efficiently)

3.4 . Employers Representatives

(d) Purpose of use and disclosure

We also process your personal information as a data controller for the following purposes:

- For marketing purposes: to send you offers and marketing materials about Veremark and Veremark’s suppliers and partners' products and services by email or SMS, and where required by law, we will ask for your consent before we conduct any of these types of marketing. If you wish to opt out from receipt of marketing materials sent by Veremark at any time, please use the opt out mechanism in the marketing material, or contact the Privacy Officer to let us know.

Legal bases: consent, legitimate interest (to keep you updated with news in relation to our services)

3.5 . Candidates

(a) Personal information we collect

In addition to the information set out in the All Users section above we may collect the following additional information as a processor for the Employer.

- Reference Information: including your work experience, job titles, qualifications, period of employment, aptitude test results, opinions about your work performance provided by Employers and/or Referees

- Sensitive Information: including information to assess your work authorisation or visa requirements (if any), criminal record (or proceedings), health or disability information

(b) How we collect personal information (including personal information of your chosen Referees)

We collect personal information from you directly when you provide information to us relating to your references, but also collect personal information about you from your potential Employer and your Referees

- As a Candidate, we will assume that you have clear consent from your chosen Referees to supply their names and contact details (including email address) to us so that we can contact them on your behalf to obtain a reference about you which will be supplied to the Employer interested in potentially hiring you. If you do not have that consent, please do not provide their details to us.

(c) Purpose of use and disclosure

Except as set out in the All Users section above, we process your personal information on behalf of your potential Employer. In providing our services to the potential Employer, we will use your information to communicate with you, organize your application information, coordinate your references, authenticate your identity and respond to your questions, queries or requests regarding our services. We will need to disclose your information to the Employer who will be a client of Veremark and will have requested us to seek references in relation to your potential employment by them. The Employer’s processing of such personal information will be subject to the privacy notice or policy of the Employer.

3.6 . Referees

(a) Personal information we collect

In addition to the information set out in the All Users section we may collect the following additional information as a processor for the Employer.

- Employment Information: including your position, the name of the organisation you are or were working with and the dates covering the period of time in which you are providing a reference for the Candidate

- Any opinions you give on the Candidate

(b) How we collect personal information

We collect personal information from you directly when you provide information to us in response to a request for reference, but also collect personal information about you from Candidates who have asked you to provide a reference for them.

(c) Purpose of use and disclosure

Except as set out in the All Users section above, we process your personal information on behalf of the (potential) Employer of the Candidate who has asked you to provide a reference for him/her. In providing our services to the Employer, we will use your information to communicate with you, coordinate the opinion you provide about the Candidate, authenticate your identity and respond to your questions, queries or requests regarding our services. We will need to disclose your information to the potential Employer who will be a client of Veremark and will have requested us to seek references from you in relation to the Candidate. The Employer’s processing of such personal information will be subject to the privacy notice or policy of the Employer.

4. Analytics

4.1 . We may use Users’ information for data analytics purposes, including to create insights, reports and other analytics to provide benchmarks to our clients, improve our services and to market our services. The output of our analytics will never identify a particular User or Veremark client.

5. Security and Storage

5.1 . We will retain your personal and sensitive information as directed by the Employer, or where we are a data controller when we no longer require it for any purpose for which it was collected. Veremark will comply with its obligations to destroy, erase, or de-identify your personal information as required by applicable law.

5.2 .
Veremark protects the personal information in its custody or control by making reasonable security arrangements to prevent unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks. You should be aware that confidentiality and security are not assured when information is transmitted through e-mail or wireless communication.

5.3 .
Veremark will not be responsible for any loss or damage suffered as a result of a breach of security or confidentiality when information is transmitted by e-mail or wireless communication.

6. Export Outside the EEA

6.1 . Your personal information may be accessed by Employers, Candidates, Referees and/or our service providers (as the case may be), and/or stored at, a destination outside the country in which you are located, whose data protection laws may be of a lower standard than those in your country. We will, in all circumstances, safeguard personal information as set out in this Privacy Policy.

6.2 .
Where we transfer personal information from inside the European Economic Area (the EEA) to outside the EEA, we may be required to take specific additional measures to safeguard the relevant personal information. Certain countries outside the EEA have been approved by the European Commission as providing essentially equivalent protections to EEA data protection laws and therefore no additional safeguards are required to export personal information to these jurisdictions. In countries which have not had these approvals, we will establish legal grounds justifying such transfer, such as EU Commission-approved model contractual clauses, or other legal grounds permitted by applicable legal requirements. See the full list of countries that have not had these approvals here.

6.3 .
Please contact us as set out in the “Contacting Us” section below if you would like to see a copy of the specific safeguards applied to the export of your personal information.

7. Contact Us and Your Rights

7.1 . Veremark has designated a Privacy Officer who is accountable for Veremark’s compliance with this Privacy Policy. If you have any questions in relation to this Privacy Policy, the Privacy Officer can be contacted at one of the addresses indicated below, or email privacy@veremark.com.

- The privacy officer Veremark APAC: 30th Floor, Singapore Land Tower, 50 Raffles Place, 048632, Singapore.

-Veremark EMEA: 85 Great Portland Street, London,W1 W 7LT.

7.2 . Veremark holds the information set out at sections 3.4 and 3.5 as a data processor of the Employer. This means that if you wish to exercise your data subject rights you must address the request to the Employer and Veremark will assist the Employer to respond as directed by your Employer. In relation to the information set out at section 3.3, Veremark is the controller and in relation to that information, you may have the right to require us to:

(a) provide you with further details on the use we make of your information;

(b) provide you with a copy of information that you have provided to us;

(c) update any inaccuracies in the personal information we hold;

(d) delete any personal information we no longer have a lawful ground to use;

(e) where processing is based on consent, to withdraw your consent so that we stop that particular processing;

(f) to ask us to transmit the personal data you have provided to us and we still hold about you to a third party electronically;(g) object to any processing based on the legitimate interests ground unless our reasons for undertaking that processing outweigh any prejudice to your data protection rights; and

(h) restrict how we use your information whilst a complaint is being investigated.

7.3 . Your exercise of these data subject rights is subject to certain exemptions to safeguard the public interest (e.g. the prevention or detection of crime) and our interests (e.g. the maintenance of legal privilege). If you exercise any of these rights we will check your entitlement and respond in most cases within a month.

7.4 . If you are not satisfied with our use of your personal information or our response to any exercise of these rights, you have the right to complain to your local data protection regulator.

If you are in the European Economic Area (EEA) a list of data protection regulators and their contact details can be found here.

8. Changes to our Privacy Policy and/or Cookies Policy

8.1 . We may change the content of our websites and how we use cookies and consequently, our Privacy Policy and our Cookie Policy may change from time to time in the future.

If we change this Privacy Policy or our Cookies Policy we will indicate this clearly on our here.


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