Effective Implementation, Management, and Resolution of Complaints: Turning Reports Into Results
A secure reporting channel is only as effective as the processes that support it. When workflows are well-designed, policies are clear, and employees are informed, organisations can confidently resolve issues and build trust across teams.
That’s why our solution goes beyond software to provide the tools, templates, and guidance organisations need to implement, manage, and resolve concerns effectively, while meeting today’s global integrity standards.
Built on global integrity trends
The rise of the #MeToo movement and heightened focus on workplace integrity have expanded the scope of issues organizations must address—from harassment and discrimination to supply chain ethics and financial crime. Drawing on deep domain expertise and global compliance trends, we’ve designed a comprehensive complaint categorisation list that helps organisations capture the full spectrum of integrity-related concerns.
This holistic approach improves organisational awareness of the conduct landscape, helping HR, compliance, and governance teams work together—because systemic problems often cross departmental lines.
Impartial processes and conflict-proof design
Our team has seen what happens when whistleblowing processes break down: disclosures mishandled by conflicted parties can erode trust and leave organisations exposed. Our workflow templates guide organistions in designing impartial processes, ensuring disclosures are routed correctly, reviewed objectively, and resolved fairly—protecting both whistleblowers and the company.
Communication, policy, and training that build trust
A secure channel alone won’t encourage reports if employees doubt it or don’t know it exists. Many hotlines remain unused or underused because they’re perceived as management-controlled or symbolic gestures. Our solution includes:
- Policy and communication templates to launch programs that staff understand and trust.
- Training guides for raising awareness and building a speak-up culture.
- Ongoing communication strategies to keep your whistleblower program credible and visible.
How It Works: From Disclosure to Resolution
1. Capture disclosures comprehensively
- Employees submit complaints through a secure, user-friendly portal. They can choose to remain anonymous if they wish. Complaints are automatically categorised based on our comprehensive list aligned with global integrity issues.
2. Automatic triaging and routing
- The system uses configurable workflows to direct complaints to the right, impartial handlers.
- Built-in checks help prevent conflicts of interest, ensuring disclosures are never routed to someone who may be involved.
3. Investigation and collaboration tools
- Case handlers can add notes, request additional information via two-way secure messaging, and attach evidence to each case.
- Cross-departmental visibility enables HR, compliance, and governance teams to work together when complaints span multiple domains.
4. Templates and best practices
- Ready-to-use communication and policy templates standardise processes, saving time and aligning investigations with global best practices.
5. Continuous education and awareness
- Communication tools and training materials help you promote your program internally, building employee confidence to report concerns.
6. Resolution tracking and reporting
- Status updates, reminders, and escalation paths ensure complaints progress to resolution.
- Dashboard reporting provides management with oversight, helping identify trends and systemic issues for proactive action.
Designed by experienced investigators
The Veremark Whistleblower team combines decades of hands-on corporate investigative and whistleblower handling expertise. Our practical solution helps organisations capture, manage, and disclosures effectively while promoting transparency and accountability.
Ready to turn reports into meaningful resolutions? Contact us today to learn more
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FAQs
FAQs
This depends on the industry and type of role you are recruiting for. To determine whether you need reference checks, identity checks, bankruptcy checks, civil background checks, credit checks for employment or any of the other background checks we offer, chat to our team of dedicated account managers.
Many industries have compliance-related employment check requirements. And even if your industry doesn’t, remember that your staff have access to assets and data that must be protected. When you employ a new staff member you need to be certain that they have the best interests of your business at heart. Carrying out comprehensive background checking helps mitigate risk and ensures a safer hiring decision.
Again, this depends on the type of checks you need. Simple identity checks can be carried out in as little as a few hours but a worldwide criminal background check for instance might take several weeks. A simple pre-employment check package takes around a week. Our account managers are specialists and can provide detailed information into which checks you need and how long they will take.
All Veremark checks are carried out online and digitally. This eliminates the need to collect, store and manage paper documents and information making the process faster, more efficient and ensures complete safety of candidate data and documents.
In a competitive marketplace, making the right hiring decisions is key to the success of your company. Employment background checks enables you to understand more about your candidates before making crucial decisions which can have either beneficial or catastrophic effects on your business.
Background checks not only provide useful insights into a candidate’s work history, skills and education, but they can also offer richer detail into someone’s personality and character traits. This gives you a huge advantage when considering who to hire. Background checking also ensures that candidates are legally allowed to carry out certain roles, failed criminal and credit checks could prevent them from working with vulnerable people or in a financial function.
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