Verify PassportCandidate Support

Customer Success Specialist

Why join the Veremark team?

As part of a fast growing team, you will be able to make a difference from day one and have clear visibility of your contributions.

As a Customer Success team members you will be responsible for ensuring that our clients receive a fantastic service that clearly delivers the levels promise.  You will be the engine of the company that helps deliver on all client requirements.

Key focuses of the role:

·        Answering the client queries within a fast and prompt fashion

·        Work with the Operations and sales team to ensure delivery and high level of client satisfaction

·        Answering operational queries within 1hr to ensure we provide a quick response to the client

·        Helping to grow the accounts that we have for a larger share of their business


What that tangibly means:

·        Have to complete upwards of 50 checks per day

·        Maintain accurate client case files and track your performance KPIs

·        Suggest improvements to the process on how we can be more efficient

·        Deal with other departments in the business to ensure smooth co-ordination across teams


What are we looking for?

An ambitious an experienced verification specialist who wants to be part of something with significant potential and can play a pivotal role in shaping our delivery team.

We are looking for someone with a proven track record of:

·        Working in the background screening or compliance industry

·        Has experience working in a customer success and account management role

·        Is entirely client focused and delivering a fantastic experience for them

·        Working to KPIs and deadlines in terms of ensuring appropriate delivery of results

·        Working from home with the sense of self accountability to deliver wherever they are based

·        Showing they can grow and improve with time and experience

·        A keen interest in the world of HR and the topic of the future of work

What we promise

  • The chance to be part of an exciting journey at the beginning of an excellent young company with a great founding team
  • A fun and supportive working environment where results not politics count
  • A good compensation package with WFH equipment provided and healthcare coverage after probation

A clear chance to progress and accelerate your career as the company does

Regular talent acquisition and HR tech news in your inbox
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

What type of background checking service are you looking for?