Customer Success Specialist
Why join the Veremark team?
As part of a fast growing team, you will be able to make a difference from day one and have clear visibility of your contributions.
As a Customer Success team members you will be responsible for ensuring that our clients receive a fantastic service that clearly delivers the levels promise. You will be the engine of the company that helps deliver on all client requirements.
Key focuses of the role:
· Answering the client queries within a fast and prompt fashion
· Work with the Operations and sales team to ensure delivery and high level of client satisfaction
· Answering operational queries within 1hr to ensure we provide a quick response to the client
· Helping to grow the accounts that we have for a larger share of their business
What that tangibly means:
· Have to complete upwards of 50 checks per day
· Maintain accurate client case files and track your performance KPIs
· Suggest improvements to the process on how we can be more efficient
· Deal with other departments in the business to ensure smooth co-ordination across teams
What are we looking for?
An ambitious an experienced verification specialist who wants to be part of something with significant potential and can play a pivotal role in shaping our delivery team.
We are looking for someone with a proven track record of:
· Working in the background screening or compliance industry
· Has experience working in a customer success and account management role
· Is entirely client focused and delivering a fantastic experience for them
· Working to KPIs and deadlines in terms of ensuring appropriate delivery of results
· Working from home with the sense of self accountability to deliver wherever they are based
· Showing they can grow and improve with time and experience
· A keen interest in the world of HR and the topic of the future of work
What we promise
- The chance to be part of an exciting journey at the beginning of an excellent young company with a great founding team
- A fun and supportive working environment where results not politics count
- A good compensation package with WFH equipment provided and healthcare coverage after probation
A clear chance to progress and accelerate your career as the company does